REFUND POLICY

Last Updated: May 2026

At Towelsupreme, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

By placing an order on our website, you agree to the terms outlined in this Refund Policy.

1. RETURN ELIGIBILITY

Customers may request a return or refund within:

7 days after receiving the order

To be eligible for a return, items must:

• Be unused and in original condition;
• Be returned in original packaging;
• Not show signs of wear, damage, or misuse;
• Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. NON-RETURNABLE ITEMS

The following items are generally non-refundable and non-returnable:

• Custom-made products;
• Personalized or OEM products;
• Clearance or discounted items;
• Used products;
• Items damaged by improper use;
• Products returned without authorization.

3. REFUND PROCESS

To request a refund or return, please contact us first at:

elise@towelsupreme.com

Please include:

• Your order number;
• Product photos;
• Description of the issue;
• Relevant shipping information.

Our support team will review your request and provide return instructions if approved.

4. DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged or defective, please notify us within:

7 days of delivery

Please provide clear photos of:

• The damaged item;
• Packaging;
• Shipping label.

After verification, we may offer:

• Replacement;
• Partial refund;
• Full refund;
• Store credit.

depending on the situation.

5. RETURN SHIPPING COSTS

Customers are generally responsible for return shipping costs unless:

• The wrong product was sent;
• The item arrived defective;
• The issue was caused by our error.

Original shipping fees are typically non-refundable unless otherwise agreed.

6. REFUND APPROVAL

Once returned items are received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within:

5–10 business days

depending on your payment provider or bank.

7. ORDER CANCELLATION

Orders may be canceled before shipment.

If the order has already been shipped, cancellation may no longer be possible.

Custom or bulk production orders may not be canceled once production has started.

8. LATE OR MISSING REFUNDS

If you have not received your refund:

1. Check your bank account again;
2. Contact your credit card provider;
3. Contact your bank as processing times may vary.

If you still have not received your refund, please contact us directly.

9. WHOLESALE & BULK ORDERS

For wholesale, OEM, or customized bulk orders:

• Refund and return terms may differ;
• Agreements may be handled separately through contracts or invoices.

Please contact our sales team for detailed assistance.

10. LIMITATION OF LIABILITY

We are not responsible for:

• Delays caused by shipping carriers;
• Customs-related issues;
• Damage caused after delivery;
• Incorrect customer shipping information.

11. CONTACT INFORMATION

If you have questions regarding refunds or returns, please contact us:

Company Name: Towelsupreme
Website: https://towelsupreme.com
Email: elise@towelsupreme.com