SHIPPING POLICY

Last Updated: May 2026

Thank you for shopping with Towelsupreme. This Shipping Policy explains how we process, ship, and deliver orders worldwide.

By placing an order on our website, you agree to the terms outlined below.

1. ORDER PROCESSING

Orders are typically processed within:

1–5 business days

after payment confirmation.

Processing time may vary during:

• Peak seasons
• Public holidays
• Promotional periods
• Large wholesale orders

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.

2. SHIPPING DESTINATIONS

We ship to most countries worldwide.

If your location is not available during checkout, please contact us directly for shipping assistance.

3. SHIPPING METHODS

We work with trusted international shipping carriers including:

• DHL
• FedEx
• UPS
• EMS
• Local logistics partners

Shipping methods may vary depending on:

• Destination
• Package size
• Order quantity
• Shipping requirements

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are for reference only.

Delivery times may be affected by:

• Customs inspections
• Weather conditions
• Carrier delays
• Local holidays
• International logistics disruptions

We appreciate your patience and understanding.

5. SHIPPING FEES

Shipping costs are calculated based on:

• Package weight
• Shipping method
• Delivery destination
• Order quantity

Shipping fees will be displayed during checkout or confirmed before payment for wholesale/custom orders.

6. CUSTOMS DUTIES & TAXES

International orders may be subject to:

• Import duties
• Customs fees
• VAT/GST taxes
• Local handling charges

These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

7. TRACKING INFORMATION

Tracking information will be provided once the order has been shipped whenever tracking is available.

Please allow:

24–72 hours

for tracking updates to appear in the carrier’s system.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not responsible for lost or delayed shipments caused by:

• Incorrect addresses
• Incomplete contact information
• Failed delivery attempts

Additional shipping charges may apply for returned or re-shipped packages.

9. LOST OR DAMAGED PACKAGES

If your package arrives damaged or is lost during transit, please contact us within:

7 days

after delivery or expected delivery date.

Please provide:

• Order number
• Photos of damaged items/packaging
• Relevant shipping details

We will work with the shipping carrier to assist in resolving the issue.

10. WHOLESALE & BULK ORDERS

For wholesale, OEM, or bulk orders:

• Production time may vary;
• Shipping schedules may differ from standard orders;
• Delivery arrangements will be confirmed individually.

Please contact our sales team for detailed shipping arrangements.

11. SHIPPING DELAYS

While we strive to deliver orders on time, we are not liable for delays caused by circumstances beyond our control, including:

• Natural disasters
• Customs delays
• Airline disruptions
• Port congestion
• Political events
• Force majeure situations

12. CONTACT INFORMATION

If you have any questions regarding shipping, please contact us:

Company Name: Towelsupreme
Website: https://towelsupreme.com
Email: elise@towelsupreme.com